Mino Casino Privacy Policy

At Mino Casino, we are committed to protecting your privacy and safeguarding the personal information you share with us. This policy explains how we collect, use, store, and protect your data when you visit Mino Casino.com, register an account, use the Mino casino app, or otherwise interact with our services. By creating an account or using Mino online casino, you agree to the practices described below. Our platform is operated by GBL Solutions N.V., registered in the Republic of Cyprus, with gambling services provided under a licence issued by the Government of Curaçao (certificate OGL/2024/589/0556).

Information We Collect

When you sign up for a Mino Casino account or use our services, we collect several categories of information necessary to provide you with a safe and compliant gaming environment. We gather this data directly from you, automatically through your use of our platform, and occasionally from trusted third-party partners such as payment providers and identity verification services.

• We collect registration details, including your name, date of birth, email address, phone number, and residential address.
• We record identity verification (KYC) documents, such as government-issued ID, proof of address, and payment method verification, required to comply with anti-money laundering regulations.
• We track your gaming activity, including deposits, withdrawals, wagers, bonus usage, and loyalty programme progress.
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you access Mino casino login pages or our mobile app.
• We may retain communication records from live chat, email correspondence, and customer support interactions.

How We Use Your Information

We use the information we collect to operate Mino Casino responsibly, deliver our services, and comply with our legal and regulatory obligations under our Curaçao gaming licence. Our use of your data includes account creation and management, identity verification, fraud prevention, responsible gambling monitoring, and processing deposits and withdrawals.

• We use your data to verify your identity and confirm you meet our minimum age and eligibility requirements.
• We process your information to manage transactions, including deposits, withdrawals, and any applicable Mino casino bonus or promotional offers.
• We analyse your activity to detect suspicious behaviour, prevent fraud, and protect the integrity of our platform.
• We use your contact details to send you important account notifications, updates about a Mino casino promo code, or details regarding a Mino casino no deposit bonus code you may be eligible for.
• We rely on your data to personalise your experience, including tailored offers, loyalty programme benefits, and game recommendations.

Marketing Communications

With your consent, we may send you marketing communications about new promotions, tournaments, or a Mino casino no deposit bonus. You can withdraw your consent at any time by adjusting your account preferences or contacting our support team. We will never share your marketing preferences with unrelated third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on Mino Casino, remember your preferences, and analyse how visitors use our website and app. Cookies help us understand which games, promotions, and features are most popular among players searching for a Mino online casino experience. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate our business and comply with legal requirements.

• We share data with payment service providers to process deposits and withdrawals securely.
• We disclose information to identity verification and fraud prevention companies to confirm your eligibility to play.
• We may share data with regulatory authorities, including the Curaçao Gaming Control Board, when legally required.
• We work with software providers and game studios whose content is available on our platform, and limited technical data may be shared to ensure fair play and game functionality.
• We may disclose information to law enforcement agencies if required by applicable law or to protect our legal rights.

Data Security

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. Our systems use encryption protocols to safeguard sensitive data, including payment details and identity documents submitted during account verification. Despite our best efforts, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your Mino casino login credentials.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial records and KYC documentation are typically retained for a minimum period required under anti-money laundering regulations, even after your account is closed.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and will respond to verified requests within a reasonable timeframe.

• You have the right to request access to the personal information we hold about you.
• You may request correction of inaccurate or incomplete data.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at support@Mino Casino.com. For questions specifically related to identity verification or KYC documentation, please reach us at kyc@Mino Casino.com.

Age Restrictions and Account Eligibility

We only permit individuals who meet the legal gambling age in their jurisdiction to register and play at Mino Casino. We do not knowingly collect personal information from minors. If we discover that an account has been created by an underage individual, we will immediately close the account and remove associated data in accordance with applicable law.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, and we reserve the right to decline registration, close accounts, or withhold services where we determine that access is being attempted from a jurisdiction where online gambling is prohibited or where we do not hold appropriate authorisation.

International Data Transfers

As we operate across multiple markets, including Canada, Australia, New Zealand, and various European countries, your data may be transferred and processed outside your country of residence. We ensure that any such transfers are conducted in compliance with applicable data protection standards and that appropriate safeguards are in place.

Third-Party Links

Our platform may contain links to third-party websites, including payment providers or game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. We will notify you of material changes by posting the updated policy on our website. Your continued use of Mino Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy, how we handle your personal data, or wish to exercise any of your rights, please contact our support team through live chat, available 24/7, or by emailing support@Mino Casino.com. We are committed to addressing your concerns promptly and transparently.